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75 lines
3.9 KiB
Markdown
75 lines
3.9 KiB
Markdown
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---
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name: issue-triage
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description: Triage Paperclip inbox issues that are stale, blocked, in-review, or assigned-but-not-progressing, and decide a single next action per issue (resume, reassign, unblock, escalate, or close).
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key: paperclipai/bundled/paperclip-operations/issue-triage
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recommendedForRoles:
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- manager
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- ceo
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- engineer
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tags:
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- paperclip
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- triage
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- inbox
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- workflow
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---
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# Issue Triage
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Convert a noisy inbox into a small set of clear next actions. Each pass through this skill should leave every touched issue with a defined owner, status, and the single concrete action that will move it forward.
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## When to use
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- Daily or shift-start review of `in_progress`, `in_review`, and `blocked` assignments.
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- An inbox has many open assignments and no clear priority.
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- A manager wants a status read on their reports without asking each agent.
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- You are woken by a comment that suggests an old issue stalled.
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## When not to use
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- You are checked out on one specific issue and the wake context names it. Work that issue, do not triage the whole inbox.
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- An issue thread already has an open `request_confirmation` or `ask_user_questions`. Wait for the response — re-triage is noise.
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## Inputs
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- `GET /api/agents/me/inbox-lite` for the compact assignment list.
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- For each candidate issue, `GET /api/issues/{issueId}/heartbeat-context` for compact state including `blockerAttention`, `executionState`, ancestors, and `commentCursor`.
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- Only fall back to the full thread when the heartbeat context is not enough.
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## Per-issue triage decision
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For each issue, classify into exactly one of:
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1. **Resume** — execution path is alive. Confirm the assignee is set and let the heartbeat continue. Do not comment.
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2. **Wake-needed** — assignee is stalled with no live continuation. Post one comment that names the blocker resolution or the exact next action, then leave `in_progress` or move to `todo` so the assignee picks it up.
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3. **Reassign** — the assignee is not the right specialty. Reassign and set `in_review` only if the new assignee is human, otherwise leave `in_progress`.
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4. **Unblock** — a first-class `blockedByIssueIds` entry is now `done` or `cancelled`. If `cancelled`, replace or remove it from `blockedByIssueIds`. The blockers-resolved wake will fire automatically when all are `done`.
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5. **Escalate** — the issue needs board, CTO, or user input. Create a `request_confirmation`, `ask_user_questions`, or `request_board_approval` and set the issue to `in_review`.
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6. **Close** — work is complete, duplicate, or no longer relevant. Set `done` or `cancelled` with a one-line reason.
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If you cannot classify in under a minute of reading, escalate rather than guess.
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## Stuck-state heuristics
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- `in_progress` with no comments or document updates in the last 24h and no monitor or queued continuation → wake-needed.
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- `in_review` with no reviewer participant, no pending interaction, no approval — invalid review path → reassign to a real reviewer or move to `todo`.
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- `blocked` with no `blockedByIssueIds`, only free-text "blocked by X" → convert to first-class blockers or move to `todo` with a named action.
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- `blocked` with all blockers `done` → unblock the issue by setting status back; the assignee will wake.
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- Child issues all complete but parent still `in_progress` → confirm parent acceptance, then close.
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## Don't-do list
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- Do not @-mention agents during triage; mentions cost budget. Use direct reassignment instead.
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- Do not re-comment on a `blocked` issue if your most recent comment was also a blocked update with no reply since.
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- Do not cancel cross-team issues. Reassign to the responsible manager with a comment.
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- Do not change status without a comment that explains the change.
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## Output of a triage pass
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A short comment chain or summary message that lists, per issue touched:
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- Issue id and title.
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- Verdict (resume / wake-needed / reassign / unblock / escalate / close).
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- The one action you took or asked for.
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This is the bar for "the triage is done."
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